Contact
One address, read by a person. There is no form, no ticket number and no chatbot.
Write to us
Email is the way to reach us.
Loading address…
What to write about
- Something is wrong. A holiday that does not exist where you live, a cost that is wildly off, a place described badly. These are the most useful messages we get. Tell us what you saw and roughly where you were.
- Questions about the data — where a figure came from, or why a destination was suggested.
- Privacy and legal — anything arising from our Privacy policy or Terms of use, including a request about data we might hold.
- Press, partnerships and licensing.
- Security. If you have found a vulnerability, please tell us privately at the same address before disclosing it publicly, and give us a reasonable chance to fix it.
What we cannot help with
Waypoint does not sell or book anything. We cannot change, cancel or refund a booking, chase an airline, or answer questions about a reservation you made elsewhere. If you booked through a company you reached from a link here, that company is the one to contact.
We also cannot advise on visas, entry rules or whether a place is safe to visit. Those answers have to come from your own government and the destination country's own authorities.
When you will hear back
Waypoint is run by a small team alongside other work. We read everything. We usually reply within a few working days, and sometimes we are slower than that. Reports of errors go to the top of the pile.
Waypoint is operated by Prisha iCube, based in Bengaluru, India. You can find out more about us at pi3.in.